Consultancy

IT Consultancy

From PRINCE2 to Siebel CRM certification, Jackson Mullan Consulting has the expertise and experience to provide consultancy to any organisation, from SME to Corporate. With many years background in ICT we have worked with major corporations domestically and internationally, including BT plc, Vodafone UK, Vodafone Ireland, BT Ireland, Accenture, Tech Mahindra etc.

We can provide consultancy in the following areas:

Our consultancy service is based on our sound knowledge and impressive flexibility.

JMC: Affinity, Innovation, Agility, Delivery

Telecoms and Billing

Before founding Jackson Mullan, directors Sean Mullan and John Jackson each spent almost ten years designing and developing billing systems for one of the UK's largest telecommunications companies. This experience has included solutions based around popular applications such as Infinys Rating and Billing (formerly Geneva), Ab Initio, and Siebel CRM software.

Our primary focus has always been bill formatting, having worked with both bespoke formatter applications, and commercial packages including Amdocs Document Designer and the Geneva Bill Formatter. We are Siebel-accredited and are among only a handful of UK professionals to be trained directly by Amdocs themselves.

This experience, together with our company's proven track record of internet development, guarantees that we are ideally positioned to help our clients transform their billing system into one that can provide a clear, zero-touch experience for the end customer, regardless of whether that customer opts to receive a paper bill, an electronic one, or both.

We aim to eliminate the confusion and frustration that is experienced by so many people when they receive their bills. Our belief is that greater customer satisfaction is achieved when customers understand how and why they have been billed, rather than confusing them with a bewildering array of service and usage charges -- which often mean more to telecoms designers than to the general public.